Release Management Policy

 

This Release Management Policy outlines Enterprise Data Insight’s current release management practices for its software. Releases are available to customers and partners with a valid and current agreement that includes Support Services for Enterprise Data Insight Software. This policy is subject to change at Enterprise Data Insight’s discretion. Unless otherwise defined in this Policy, capitalised terms shall have the same meaning as set forth in the Support Policy.

 

A. Definitions

• Initial Releases: Major software releases that introduce new features, significant enhancements, and/or bug fixes.
• Service Releases: Scheduled updates that provide minor improvements and bug fixes following an Initial Release.
• Patch Releases: Unscheduled updates that address specific issues and provide necessary bug fixes.
• Hotfixes: Immediate, unscheduled releases to address urgent issues and critical bugs.

Type	Definition	Testing	Error Correction Eligibility
Initial Release	An Initial Release may include (a) new and enhanced features, (b) new fixes, or (c) changes to supported environments. All Initial Releases are considered equivalent in terms of the availability of new features.	Full testing	Each Initial Release is a “Supported Version” in accordance with below.
Service Release	A Service Release is a cumulative update that may include new fixes as well as those from previous Service Releases based on the current Initial Release. It may also contain updates to supported environments.	Targeted risk- based testing based on scope	Until the next Initial Release or Service Release (whichever is first) is made generally available.
Patch Release	A scheduled Patch Release may include (a) new fixes to the most recent Initial Release or (b) changes to supported environments.	Bug fix verification	Until the next Initial Release or Service Release (whichever is first) is made generally available.
Hotfixes	A customer specific Patch Release is a customer-specific fix for a business-critical defect.	Hot fix	Customer-specific release and may be sent out to other customer

B. Releases

1. Initial Releases:
   • Initial Releases for Enterprise Data Insight Software are made available at Enterprise Data Insight’s discretion.
   • These releases may include new features, significant enhancements, and/or bug fixes.
   • Customers and partners with valid agreements are notified about Initial Releases through official communication channels.
2. Service Releases and Patch Releases:
   • Service Releases and/or Patch Releases are provided following the current Initial Release at Enterprise Data Insight’s discretion.
   • Service Releases are scheduled updates for ongoing improvements and minor bug fixes.
   • Patch Releases are unscheduled updates to address specific issues identified post-Initial Release.
3. Hotfixes:
   • Hotfixes are released as needed to address critical issues and urgent bugs.
   • These fixes are provided outside the regular release schedule to ensure the stability and functionality of the software.

C. Technical Support for Initial Releases

1. Support Period:
   • Enterprise Data Insight provides technical Support Services in accordance with the Support Policy for Initial Releases of Software for twelve (12) months from the date such Initial Release is made generally available (a “Supported Version”).
   • Support includes assistance with installation, configuration, usage, and troubleshooting.
2. Modified Support Period:
   • Certain tools provided by Enterprise Data Insight without additional charge and used for accessing third-party systems are subject to a modified support period.
   • The support period for these tools is identified in their corresponding documentation or on the Enterprise Data Insight download site.
3. Examples of Tools with Modified Support Periods:

• Dynamic Data Replicator (DDR)
• Dynamic Data Masking (DDM)
• Dynamic Data Security (DDS)
• Dynamic Data Enforcement (DDE)
• Dynamic Data Insight (DDI)
• Dynamic Change Management (DCM)
• Employee Hub (eHub)